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This article provides information about returning your Verizon cable box if you no longer need the service.
A cable box drop off is when you return your Verizon cable box to a nearby location after canceling your cable TV service. Verizon has authorized retailers and locations where you can drop off your equipment to avoid fees.
You can find authorized Verizon equipment drop off locations by visiting verizon.com/support/residential/tv/equipment/return-equipment and entering your zip code. This will show the closest participating retailers.
Most drop off locations do not require an appointment. However, it's always a good idea to check the location's website or call ahead to confirm their process and hours just in case.
Yes, when you drop off your Verizon cable box, the retailer should provide you with a receipt as proof the equipment was returned. Keep this receipt in case there are any issues with your account closing.
If your Verizon cable box is not returned after canceling service, you may be charged an unreturned equipment fee on your final bill. The fee can be several hundred dollars depending on the equipment. It's important to turn your box in on time to avoid these charges.
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