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Patient registration representatives are front-line medical office staff who work directly with patients at doctor's offices, clinics, and hospitals to perform administrative intake duties upon a patient's arrival for their appointment or services.
Typical duties include verifying patient demographics and insurance information, entering data into electronic medical records, checking patients in and out, collecting copays and payments, assisting with paperwork, answering phones, and scheduling appointments.
Most entry-level positions require a high school diploma or equivalent. Customer service experience, medical office experience, and proficiency with computers are valuable assets. Familiarity with medical terminology, billing and coding, and HIPAA compliance is also beneficial.
The average annual salary for patient registration representatives ranges from $28,000 to $38,000 depending on factors like location, employer type, experience level, and certifications held. Opportunities for higher wages exist in large medical practices and hospitals.
With no direct experience, focus on prioritizing coursework or volunteering in healthcare settings. Customer service jobs in any industry can translate soft skills applicable to patient interactions. Explaining relevant life experiences in interviews can still help highlight strengths. Being eager to learn is key for new candidates.
With experience, some patient registration reps advance into supervisor or office manager roles with increased responsibilities and pay. Others gain specific skills to transition into medical coding, billing, or other specialized healthcare administration careers. On-the-job training or continuing education can expand opportunities over time.
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