Find a optimum equipment return near you today. The optimum equipment return locations can help with all your needs. Contact a location near you for products or services.
Welcome! Here are answers to some frequently asked questions about returning Optimum equipment near you:
To return your Optimum equipment, you can drop it off at any of our service centers located near you. Just check optimum.net or call customer service to find the closest location.
No, there is no fee required for returning Optimum equipment once your service has been cancelled. Just be sure to return all equipment including cable boxes, routers, remotes, and cords to avoid additional charges.
We recommend returning equipment during normal business hours on weekdays for the most convenient experience. Most locations are open Monday through Saturday from 9am to 6pm.
Once your equipment is received at an Optimum service center, it will be inspected. You should receive an email confirmation within 3 business days that your equipment has been received and your account has been closed. Any outstanding balances will also be updated.
No, you do not need to return your cable receiver or modem in order to return other items like additional cable boxes or DVRs. Just be sure all customer-owned equipment is returned to avoid fees on your account.
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