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This article will provide information about current Cox outages in your area as well as answer some frequently asked questions.
According to Cox's outage map, parts of Phoenix, Mesa and Chandler are currently without service due to maintenance work being performed. You can check the outage map for specific details on affected addresses.
To check if there is a current Cox outage in your area, visit the Cox outage map at cox.com/outages or call Cox customer service at 1-800-234-3993.
Outages can occur for several reasons such as severe weather events like storms that damage equipment, construction accidents that sever fiber optic cables, scheduled maintenance or repairs, or router/modem issues inside your home.
Outage length depends on the cause but typically last between 1-8 hours for unplanned outages as crews work to identify and resolve the problem. Scheduled maintenance outages are usually completed within a 4 hour window.
If it's a widespread outage, there may be no way to get service restored until Cox completes repairs. You can try rebooting your modem and router. Check for service updates on the Cox outage site or app. Use mobile data or visit locations with free Wi-Fi until service is back.
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