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If you are experiencing issues with your ATT internet or cell service, you are not alone. There could be an outage affecting your local area. Here are some frequently asked questions about what to do when the ATT network is down near you.
Check the ATT outage map or social media to see if others in your city or zip code are reporting issues. This will help you determine if it's just your connection or a broader regional outage.
Outages can range from a brief 30 minutes to several hours depending on the scope and cause of the problem. ATT typically works quickly to resolve issues but can't provide an exact estimated restoration time until crews assess the damage.
Outages can be caused by weather events like storms, fires damaging equipment, road construction accidents cutting fiber lines, or a hardware/software failure somewhere in the network. The cause may not be clear until after the fact.
Wait patiently for service to be restored. You can also try restarting your modem/router or switching to mobile data if available. Contact ATT if the problem persists for many hours.
Service should automatically come back on once ATT resolves the issues. You can also check for updates on their website or social channels for confirmation the outage has been addressed in your location.
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